How do shipping costs work?
The shipping costs will be calculated depending on the weight of the group of products and the country of destination. This will be an additional charge that will be added at the pledge manager in the BackerKit platform after the end of the campaign. However, and to offer a basic information to our backers, we attach an orientation chart of the shipping cost for each Pledge. The shipping costs of the rest of the products added there by the customer will be added to this indicative shipping cost. Therefore now it can not be determined exactly. Custom fees, if applicable, will be charged by the customer.
Last updated: May 13, 2021 09:25
How do I add add-ons to my pledge?
Choose your reward level and then increase the pledge amount by the value of the extra(s) you’d like. This can be done using the “Manage My Pledge” button in the top right corner of this page. Just enter the total to cover your base reward level and any extras you like, and then once you submit the page Kickstarter will take you to Amazon to authorize the payment. The description of these products will be made on the Backerkit platform, a few weeks after the end of the campaign. You can change your pledge value any time before the end of the project. No payment will be taken until the project is funded and the time period finished.
Last updated: May 13, 2021 12:05
Where is ZODIAC MYSTIC SIGNS going to be produced?
The miniatures and paints will be produced in Spain. Shipping and handling will be managed in our warehouse in Spain.
Last updated: May 13, 2021 12:05
What materials are the miniatures made of?
The only material we will be using for the production of ZODIAC MYSTIC SIGNS is Polyurethane Resin. That means we will produce the miniatures in our factory, which allows us to have more control over the quality and the production process in a direct manner. We will not have to rely on a third party for production of our miniatures, and we can deliver a finished product with high quality details. It is easy to handle, has high durability, and a light weight for both and painting. Scale75 has always strived to produce the very best product in both detail and material, and we feel that the use of polyurethane resin for this project will provide the painters collector and players with the best material for the greatest detail and durability.
Last updated: May 13, 2021 12:05
What is your refund policy?
We can refund you within 14 days of the campaign’s end, fees included. After that, we can only refund subtracting Kickstarter and BackerKit fees (which we can’t get back after 14 days). Once production starts, no refunds are possible.
This project is being funded in EUR and any refunds processed will be in EUR for the exact amount received in EUR, excluding any applicable fees depending on the time of the refund being processed.
Last updated: May 13, 2021 12:05
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.